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        Resources

        Through our award-winning management and customer service training videos, we enable organizations to build awareness and skills in the areas of leadership, management, communication, customer service, respect in the workplace and more.

        The articles, training activities and infographics below feature content pulled from our most popular video programs. Be sure to check back frequently, as we add content several times a month.

        5 Ways to Avoid Communication Blunders in the Workplace

        In your organization, do people constantly miss deadlines and struggle with stressful requirements? Do your work teams function as smoothly as they should? Do you have an evolving and changing mix of employees? If you answered yes to any of the above, then your organization may need to make a fresh commitment to developing communication […]

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        How to Deal with Difficult Co-Workers

        At one time or another, most of us have worked with someone who’s made life a little (or a LOT) more difficult than it had it to be. When we are in the midst of situations like this, it is common to have one or more of the following symptoms. We: ? Don’t enjoy going […]

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        Business Ethics 411: The Basics of Admirable Businesses

        No organization wants a scandal or an unethical reputation hanging over its head, so how can companies ensure they’re operating with the highest ethical principles? The guidelines and corresponding action steps presented here will help organizations ensure that they, and all their employees, are acting with outstanding ethics. This, in turn, will help make them […]

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        5 Reasons to Have a Meeting (and Accompanying “Must Have” Videos)

        Whether an organization is large or small, there are a variety of reasons to have a meeting (a few of the best reasons are listed here).? And, whether the meeting event is formal or informal, video is an effective way to increase participation, engagement and overall enjoyment.? Meeting Reason #1:? To Announce a Change in […]

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