黄金岛官方

    <dfn id="fjw0o"></dfn>
  1. <listing id="fjw0o"><input id="fjw0o"></input></listing>
  2. <ins id="fjw0o"></ins>
    1. <bdo id="fjw0o"></bdo>
      <tt id="fjw0o"><source id="fjw0o"><tbody id="fjw0o"></tbody></source></tt>
      <listing id="fjw0o"><b id="fjw0o"></b></listing>
      1. <ins id="fjw0o"><source id="fjw0o"></source></ins>
        <nav id="fjw0o"></nav><menu id="fjw0o"></menu>
        <tt id="fjw0o"></tt>
         
        Lowest Prices • Free Ground Shipping Call Us! 800-421-0833 Watchlist  Watch Later Help   |   cart My Cart 
        (0)
          |     |   Mobile Site

        X
        Your cart is currently empty.

        Your watchlist is currently empty.

        The Customer Service Toolkit

        Here are 72 situation-specific, high-quality video clips you can use to tailor your customer-service training in areas such as attitude, communication, problem solving, service recovery, supervising a customer-service department, and internal customer service.

        Benefits:
        • Covers 6 service topic areas
        • Uses video to model behaviors
        • Allows you to create custom training courses
        Close X

        Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

        icon-acrobat
        Download sample training guide
        Includes sample pages from the leader's guide and participant materials.


        Can't see the video?
        This content requires Adobe Flash Player version 8 or above.

        Get Flash Player
        Watching video on crmlearning.com requires Adobe Flash Player version 8 or above.
        If you are not sure if you have Flash Player or which version is installed, we strongly encourage upgrading to the most recent release.

        The free download takes less than 2 minutes to complete from Adobe.com:
        Download Flash Player (Opens a New Window)

        If you have the most recent version of Flash installed and are still having an issue, please read our print friendly Flash Support PDF
        Having trouble viewing this?

        Customer Service Toolkit

        CRM Produced

        Run time: 75 Minutes total running time

        This video clip library has enough variety to help you build customer service training courses unique to every type of trainee --over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for seasoned staff.

        The Toolkit contains multiple video clips in these topic areas:
        • Attitude
        • Communication
        • Problem Solving
        • Service Recovery
        • Supervising a Customer Service Department
        • Internal Customer Service

        Plus, you will have a variety of video clips in each of these service categories: face-to-face (including field) customer service, telephone service, business-to-business, business-to-consumer, and employee-to-employee/internal customer service.

        Each clip is provided in two formats:
        • With narration and onscreen graphics to set up the scene
        • Without any set-up narration and graphics.

        The accompanying Leader's Guide gives context to each clip, suggests where and how to use the clips and explains how to combine clips for maximum impact. Discussion starter questions and activity suggestions are also included.

        Contents

        • Chaptered video clips on: 1 DVD (for easy playback) and 2 CD-ROMs (for importing clips into PowerPoint presentations), each with introductory narration and without
        • Leader's Guide PDF on CD-ROM

        Toolkit Terms and Conditions Usage and FAQs (opens a new window)

        Instructions for importing video clips into PowerPoint:
        Written Directions PDF
        Video Tutorial (PowerPoint 2003) 1 Min. Flash Player Video (opens a new window)
        Video Tutorial (Powerpoint 2007/2010) 1 Min. Flash Player Video (opens a new window)

        Testimonials


        Results from using Customer Service Toolkit:

        "We needed a highly customized and flexible program that would stimulate all the senses and relate to all different types of 'service providers' within our bank. That's where the Customer Service Toolkit came into play. By leading off with visual examples of customer service in action, we were able to devise additional experiential activities that helped us meet our objectives. Due to the prolific number of vignettes and the short time in which these vignettes demonstrated key points, we were able to successfully create a program that is unique and meaningful to the culture of our organization."
        -Christina Cavazos,
        -Education &Development Director
        -Vineyard Bank

        "I have used other CRM Learning products in the past, and I've always been satisfied with the content and the production quality. I've reviewed the clips and I think they will be good examples to use during our customer service trainings. The key points, discussion questions, and back-at-your-desk portions of the Leader's Guide are very clear and will definitely help me facilitate discussion."
        -Karen Mooney,
        -Trainer
        -George Mason University

        Place Your Order:

        computer icon Online Delivery Available. Please call for pricing.
        computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
        DVD Program
        $945 Quantity:

        Spanish DVD Program
        $945 Quantity:

        Other Recommendations

        Email Preferences

        CRM Learning free emails are the best way to be informed about hot topics in training. Subscribe or update your preferences


        For Federal Government customers:

        CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

        Media Partners is registered with SAM.
        Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

        Too busy to preview today?
        Put products in this Watch Later queue so they're easy to recall next time you visit.

        Make sure you're logged in when you put videos in the queue!
        Log in now.
        If you don't yet have a preview account, create a limited or unlimited access account.

          <dfn id="fjw0o"></dfn>
        1. <listing id="fjw0o"><input id="fjw0o"></input></listing>
        2. <ins id="fjw0o"></ins>
          1. <bdo id="fjw0o"></bdo>
            <tt id="fjw0o"><source id="fjw0o"><tbody id="fjw0o"></tbody></source></tt>
            <listing id="fjw0o"><b id="fjw0o"></b></listing>
            1. <ins id="fjw0o"><source id="fjw0o"></source></ins>
              <nav id="fjw0o"></nav><menu id="fjw0o"></menu>
              <tt id="fjw0o"></tt>

              梦之城登录注册平台

              腾博会诚信为本

              雅虎网站首页

              欧亿3官网

              dafabet888

              千亿国际 qy8千亿国际

              新金百利国际首页

              大乐购彩票注册网址

              ca888亚洲城 官方网站