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        After All, You're the Supervisor

        3rd Edition

        For new and veteran supervisors alike, this program reveals the nine components to supervisory success. Using the scenario of a recently promoted CSR, now asked to lead his previous co-workers, we see realistic situations solved by these nine secrets.

        Benefits:
        • Develops supervisory skills
        • Increases team success
        • Helps new supervisors avoid common pitfalls
        Close X

        Developed and produced in-house by CRM Learning, this title is among the industry's best--reflecting our tradition of excellence and effectiveness. All CRM Learning discounts apply.

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        Download sample training guide
        Includes sample pages from the leader's guide and participant materials.


        After All You're the Supervisor

        CRM Produced

        Run time: 20 Minutes

        This video training provides an array of tools for use in your training sessions, and as follow-up, to help keep your supervisors successful in their role.

        Viewers meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.

        It's not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently.

        Participants will learn the Nine Components of Supervisory Success:
        1. Acknowledge Your New Role
        2. Plan and Prioritize
        3. Be Accessible
        4. Encourage Teamwork
        5. Communicate Upward and Downward
        6. Delegate
        7. Discipline Effectively
        8. Provide Feedback
        9. Model the Way

        Contents

        • chaptered DVD with the Main Program plus Discussion Segments
        • Leader's Guide with Pre-Course Assessment PDF
        • PowerPoint Presentation
        • Participant Workbook PDF
        • (Support materials will be emailed to buyers)

        Testimonials


        Praise for After All You're the Supervisor:

        "Best program you have. Provides the foundation for all Supervisory Leadership training that will follow."
        -Bill Buggert
        -Mgr, Organizational Development
        -Teamworks, Inc.

        Results from using After All You're the Supervisor:

        "The program included reinforcement to some issues that we stress to the 'new' Supervisors and got the point across that they need to hold staff accountable without being offensive."
        -DeeAna Breckenridge
        -Director of HR &Training
        -Valley First Credit Union

        Place Your Order:

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        computer icon Purchase DVD Free Ground Shipping (Cont. U.S.)
        DVD Program
        $945 Quantity:

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        $945.00 Quantity:

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        For Federal Government customers:

        CRM Learning is a division of Media Partners Corporation and all government orders are invoiced by Media Partners.

        Media Partners is registered with SAM.
        Cage Code: 3Q5F1, Status: Active, Expiration 01/20/2021

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